Hybrid business model increases
customer loyalty and productivity
Consistent customer experience online and offline
>8.7mln
PURCHASES WITH THE HELP OF DIGITALLY ASSISTED CONSULTATIONS
>15,000
SALES ASSISTANTS EQUIPPED WITH SMART DEVICES, HELPING THEM
TO IDENTIFY SHOPPERS IN STORES AND PROVIDE A SEAMLESS
ONLINE AND OFFLINE EXPERIENCE
Best assortment
75ths SKUs
OF BOTH THE COMPANY’S OWN ASSORTMENT
AND MARKETPLACE ITEMS
Outstanding last-mile capabilities
>98%
OF DELIVERIES MADE ON TIME
High customer loyalty
86% and 73%
M.VIDEO AND ELDORADO, RESPECTIVELY