Annual Report 2020
We place responsibility to the Company, the industry and society at the heart of our decisions and business planning.
We are firmly convinced that trust, mutual support and respect for all are essential for our success.
We believe in our power to make the world a better place.
We relentlessly seek out and implement new technologies to grow the market and affirm our leadership.
We view change as an opportunity to improve and achieve our full potential.
In order to satisfy the needs of customers, vendors and partners alike, we are developing a hybrid business model based on a combination of our leading online business, our extensive network of stores and our strong logistics infrastructure. Our websites, mobile apps and brick-and-mortar stores, brought together on the OneRetail platform (see p. 12), complement one another and greatly enrich the customer experience. As a result, the Group is creating important competitive advantages over exclusively online players and traditional retailers.
It was an honor for me to take over the helm of M.Video–Eldorado Group at one of the key moments in its history. The events of the past year have tested the strength of retail as a whole and set in motion processes that will result in a profound transformation of our industry. Amid the COVID-19 pandemic, we are facing new challenges: health risks, explosive demand for online shopping and ultrafast delivery, and supply chain disruptions.
Under these conditions, the Group’s competitive advantages—our flexible hybrid business model, innovative leadership, efficient fulfillment infrastructure and a committed team of employees—have shone especially bright. As a result, we have overcome challenges, achieved excellent results and set the stage for continued profitable growth.
